Frequently Asked Questions (FAQ)

Q: HOW CAN I CHANGE MY SHIPPING ADDRESS?
A: By default, the last used shipping address is saved in your Petrotech account. You can modify this when checking out your order. Simply log in to your account to add or change your shipping address.

Q: HOW DO I SIGN UP FOR MY ACCOUNT?
A: Signing up is easy. Go to the Sign Up portal and create your account using a phone number or your email address.

Q: DO I LOGIN WITH MY FACEBOOK OR GMAIL?
A: No, Petrotech accounts are created independently with your phone number or email.

Q: HOW CAN I TRACK MY ORDER?
A: Log in to your profile and go to “My Orders” to track the shipping status of your orders.

Q: HOW DO I CANCEL MY ORDER BEFORE PAYMENT?
A: Log in to your account, go to your order history, and cancel your order. Alternatively, you can call us to cancel.

Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
A:

• Same Day Delivery (inside Dhaka): Maximum 36 hours if in stock.
• Pre-orders: Maximum 15-20 days for importation and delivery. A 50% advance is required for pre-orders.
• If delays occur, contact us for updates.

Q: HOW MUCH IS THE DELIVERY FEE?
A:

• Same-day Delivery (Dhaka): 150 BDT
• Standard Delivery (Dhaka): 35 BDT (Free for orders over 6000 BDT)
• Outside Dhaka: 150 BDT (Free for orders over 3000 BDT)
  Valid for up to 10kg per delivery.

Q: HOW DOES Petrotech ENSURE PRODUCT AUTHENTICITY?
A: We source products directly from authorized distributors. Every item undergoes a 3-step quality assurance process before being sold to ensure authenticity and no defects.

Q: HOW DO YOU SHIP MY ORDERS?
A: Orders are shipped using our dedicated Petrotech delivery team.

Q: WHAT IF THERE’S A DELIVERY ISSUE (DAMAGED OR LOST)?
A:

• Damaged Products: Keep the damaged product and send a photo with your Delivery Order (D.O) to our email for investigation.
• Lost Orders: If your order is lost, we’ll work to track and resend it at no extra cost, subject to availability.

Q: WHAT IF I RECEIVE UNSATISFACTORY, EXPIRED, WRONG, OR MISSING ITEMS?
A:

• Unsatisfactory Product: Send photo proof and your D.O. for review. If the issue is valid, we’ll resend the product at no charge.
• Expired Product: Provide clear photos of the product and its expiry date, and we’ll review for replacement.
• Wrong Product: Send a photo of the wrong product and your D.O. for verification. We’ll resend the correct item.

Missing Item: Contact us with photo proof of the missing item and your D.O. We’ll resolve the issue promptly.